• You can call the contact center or visit Tanweer company, register your mobile number and provide your email to receive an electronic paper bill.
• Visit Tanweer companyor ONEIC/OIFC* and request for a duplicate bill.

Cash payment: You can pay in any of OIFC – Muscat and ONIEC for other regions.

Cheque payments: The cheque should be made to “Oman National Engineering & Investment Co” and marked with the customer account number shown on the bill (only crossed cheques are accepted). The bill should also be attached with the cheque.

Electronic payment machines: You can pay in any of OIFC – Muscat and ONIEC for other regions.

Some of the major banks offer alternative payment options which are outlined on the reverse side of your bill.

• The consumption value for the month reflects the meter reading for the period. You will find the consumption value on your bill. To verify your consumption, you can compare the meter reading on the bill with the reading on the meters in your premises. If you find that the values are inconsistent, you can contact or visit Tanweer companyto investigate the issue.
• If you suspect that the meter is not working properly, you can request Tanweer companyto inspect your meter.

You have a period of 60 grace period days before your electricity is disconnected. As a precaution, you can pay in advance an amount of money equivalent to the expected value of the next bill. The amount will be deducted automatically when the bill is issued.

In your case, the company estimated the consumption of your property because they could not get an actual reading, and the estimation is an average of historical monthly consumption. To verify your consumption during the period, you can compare it with the reading on the meters on your premises.

If you find that the values are inconsistent, you can log this case as a complaint at Tanweer companyby requesting for an adjustment. You can also pay the invoice as it is, and it will be adjusted in the next actual reading, where you will get the settlement amount paid as a credit on your bill

Different customer segments have different tariffs structures. This pricing is set by Council of Ministers. You can find your specific tariff published on the reverse side of your bill.

 

The heat drives up the consumption of electricity required for air conditioners (A/C), because customers tend to reduce the temperature from the optimal 23 to 20 or 18 degrees Celsius which causes the A/C to consume even more electricity.

Furthermore, all electronic equipment utilizes more electricity during the warmer months due to the additional energy required for their cooling systems.

Public holidays do not impact the billing cycles, as the bill cycles run even during holidays. The holidays also don’t affect the meter reading, as the billing system will adjust for effect of different meter reading period.

Every bill reflects the reading of an independent meter per property, therefore, the apartment should have a separate meter. If you share the apartment with someone, you need to agree amongst yourselves on the way to share the cost of electricity.

(example my consumption is 3000kw for the month and the reading is delayed, will I be charged the 3001-5000 rate?) Delays in meter reading does not impact the tariffs applied. For example, if there is a delay in the meter reading for several days, the billing system will adjust for this delay so that the customer will be charged the correct amount for his energy consumed during the reading period.

• You can call the Contact center and request a meter inspection. This is a paid service.
• You can visit any of Tanweer companyoffices in your regions and request a meter inspection.

Our companies are putting maximum effort to ensure that the meter reading is done on time as it is one of the priorities. In case it happens, the customer to contact the distribution company related to his/ her area and apply for compliant by the contacting channels. Even though, delays in meter reading does not impact the tariffs applied. For example, if there is a delay in the meter reading for several days, the billing system will adjust for this delay so that the customer will be charged the correct amount for his energy consumed during the reading period.

Yes. You can read your own meter and submit the reading to Tanweer companyvia contact center, or by visiting the offices or by SMS. You can also submit the reading via company website.

You can contact Tanweer companyby calling the contact center or visiting Tanweer offices in your regions and request inquire about the invoice value and the reading. It is recommended that you take a picture of the meter’s reading when you visit the company to enable them to resolve your inquiry quickly.

a). The customer should pay the undisputed amount which can be assumed based on his/ her historical amount of consumption.

b). The customer to follow the below process to apply for complaint for the assumed disputed amount.

c). The customer to follow up his/ her complaint which requested in point

If you have a problem, please contact us. We will confirm receipt of your complaint immediately and we will respond to you usually within 10 working days. In exceptional cases, we may need to respond within 30 working days.

Please notify us if you are not satisfied our response to your complaint. We will raise your complaint to the Authority for determination, which will respond to you within 40 business days from the date we receive the original complaint.

If you still are not satisfied with our response you may refer the complaint to the Electricity Regulatory Authority. The authority has the rights to investigate and adjudicate your complaint has. You can contact the Authority at any time for further advice on these procedures.

You can call the Contact center and place your inquiry and they will do their best to answer it. Or You can visit Tanweer companyand request for the billing history.