Phase I: Contact the provider
If you have a problem, please contact us. We will confirm receipt of your complaint immediately and we will respond to you usually within 10 working days. In exceptional cases, we may need to respond within 30 working days.
Phase II: Contact the Authority
Please notify us if you are not satisfied our response to your complaint. We will raise your complaint to the Authority for determination, which will respond to you within 40 business days from the date we receive the original complaint.
Phase III: Referral to the Competent Omani Court
If you still are not satisfied with our response you may refer the complaint to the Electricity Regulatory Authority. The authority has the rights to investigate and adjudicate your complaint has. You can contact the Authority at any time for further advice on these procedures.