About Contact Centreicon

Tanweer is proud to be distinguished for being one of the few true 24-hour contact centers insourced with dedicated Omani agents, who are trained to the highest standard and are committed to providing exceptional customer service for 24 hours a day, 7 days a week and 365 days a year to all Tanweer customers with the same standards of courtesy and professionalism.

All our calls are recorded and monitored to ensure that our Agents are assessed to meet out the high expectations we have of them.

The Contact Centre Agents processing enquiries via telephone, text message, email and via a dedicated customer portal.

In addition to routine queries, they can assist you with a range of Tanweer Services, such as:

  • Answering emergency and program shutdowns quires, billing query, quality check survey, updating customer’s information
  • Extension Request
  • New connection
  • Meter change
  • Meter check
  • Disconnection
  • Reconnection
  • Change name
  • Change tariff
  • Suggestions and complaints
  • Service information