Tanweer is keen in ensuring the safety of its Customers and to provide the highest standards of safety in their premises. Considering that you are a key partner in this responsibility, we draw your attention to the necessity of complying with the safety guidelines and the supply terms & conditions provided to you while applying for electricity service.
You have to:
Approach Tanweer Contact Center in the case of power outages or power fluctuations.
Call Tanweer Hotline number 24250900, to report any dangerous or potentially dangerous situation ( for Fire or Ambulance are required, remember to call the ROP first on 9999).
Stay clear of any electricity equipment's (e.g. poles, cables, substations, street lights, etc) particularly during stormy or wet weather. Do not approach or touch any such equipment, especially broken/fallen wires or sparking/burning components; Remember to keep everyone well clear, call Tanweer Hotline, and wait for our engineers to attend.
Report any unsecure equipment (e.g. open meter boxes, feeder pillars etc) or substation sites, especially where children may be able to gain entry.
Seek the help of authorized technicians for electrical wiring or in case of any electrical faults in your house.
Ensure that all the electrical wiring is in a good condition. Replace or repair the damaged items.
Avoid tampering with, breaking or removing the seals & stickers from the meters.
Avoid any illegal connections.
Avoid supplying electricity to a third party